Welcome to Our Help Site

• Do you have a discount code?
• Do you offer business discounts?
• Do you offer gift cards?
• How do I use a discount code?
• I purchased from you, but now the prices are lower – can you match it?
• My discount code isn't working

• How do I exchange an item?
• How do I make a complaint about a product?
• How do I return something?
• How much does a return cost?
• What happens if I don't collect the parcel?

• An item was missing from my parcel
• Can I collect the parcel from your warehouse?
• How do I cancel my order?
• How do I change my address/email address?
• How do I change the size?
• Where can I find the receipt/invoice for my order?

• Information capsules/cookies
• Processing of personal data

• How do I postpone my Klarna invoice?
• I've returned something – what do I do with the invoice from Klarna?
• What payment methods do you offer?
• When will I receive an invoice?
• When will I receive a refund for my return?

• Can I buy a pyjama top in one size and the bottoms in another?
• Can your Christmas jumpers be washed?
• Do you have a physical shop?
• Do you have children's sizes larger than 12-14 years?
• Do you make custom-designed, knitted Christmas jumpers?
• How do I remove the battery pack before washing?
• My LED lights aren't working. What should I do?

See all articles in Product Questions →

• Do I have to pay VAT or any other hidden costs?
• How do I track my parcel?
• The parcel is marked as delivered, but I haven't received anything
• When will my parcel arrive?
• Why hasn't my parcel been sent?