Shipping & Delivery
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Do I have to pay VAT or any other hidden costs?
No â we ship from our warehouse in {{warehouseLocation}}, so there are no hidden costs! đ -
When we send your package from our warehouse, you'll receive an email with a link to the tracking. If you can't find this email, try looking in the "Junk" and "Promotions" folders in your email client. Can't find it? No problem, you can easily log in to your customer account and find it there. ...
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The parcel is marked as delivered, but I haven't received anything
Accidents happen! đ Send us an email at hi@sillysanta.uk or fill out the form below, and we'll help you find a solution that you're happy with. đ -
We pack and send orders every weekday (and on weekends during busy periods). Usually, your package will be sent the same day or the day after ordering. Delivery takes 1-3 days, depending on where you live. During busy periods (Black Friday, Christmas, etc.), it may take a bit longer. âšī¸ If an it...
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Why hasn't my parcel been sent?
If your package hasn't been sent yet, it could be due to a busy period or because you've ordered a pre-ordered item. The entire order will only be sent when everything is in stock â check the product page for the expected date! Need your tracking number or want to check the status of your packa...