Order

• An item was missing from my parcel

  Oh dear – this rarely happens, but we'll certainly sort it out! ➡️ Send us an email at hi@sillysanta.uk or fill out the contact form below, and we'll sort it as quickly as possible 😊

• Can I collect the parcel from your warehouse?

  Unfortunately, we don't offer collection from our warehouse.

• How do I cancel my order?

  Changed your mind? It happens! 😊 You can cancel your order within 60 minutes of purchase, before it's sent to the warehouse for packing. ➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email. After loggi...

• How do I change my address/email address?

  Have you entered the wrong address or email address? No problem! You have 60 minutes after placing your order to change your address. ➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email. After logging ...

• How do I change the size?

  Did you order the wrong size? It happens to the best of us! 😅 You have 60 minutes to change the size of your order. ➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email. After logging in, you can easily...

• Where can I find the receipt/invoice for my order?

  For a complete overview of your orders and to download receipts: ➡️ Log in to the customer portal using the same email address you used when ordering – no password needed! We'll send you a login code via email. After logging in, you'll find a special button to download/print receipts. ℹ️ If yo...