Payment & Refunds

• How do I postpone my Klarna invoice?

  You can either postpone your Klarna invoice via the Klarna app or contact Klarna's customer service directly. If it's related to an exchange or return, we recommend paying the entire invoice to avoid reminder fees. We'll refund the amount when the return has been received by us.

• I've returned something – what do I do with the invoice from Klarna?

  We recommend that you pay the entire invoice to Klarna. When we receive the return, we'll refund you the amount minus £3.99 in return fees. You can do this with Klarna, in the app, or by logging in to their website: https://login.klarna.com/

• What payment methods do you offer?

  With us, you can pay using Visa, Mastercard, Paypal & Klarna.

• When will I receive an invoice?

  The invoice will be sent via Klarna when the item has been shipped from our warehouse. All invoice enquiries must be directed to Klarna. You can do this in their app or by logging in to their website: https://login.klarna.com/

• When will I receive a refund for my return?

  The processing time for returns and exchanges can be up to 14 days. Refunds will be processed within 10 working days after the return has been processed. You'll receive an email when the return has been processed. If you're paying with Klarna, we recommend paying the entire invoice, and we'll ...